Our Journey & values
The founder of our company, Jackeline Giovannucci brings extensive experience in child protection, family support services, and community development, with a strong academic foundation in criminology and international security studies. Her professional background spans both government and non-government sectors, offering a well-rounded perspective on the challenges and opportunities involved in supporting families through custody arrangements, child protection cases, and collaborations with NGOs.
Jackeline has held key positions such as Child Protection Caseworker with the Department of Communities and Justice (DCJ) and Child Wellbeing Unit Assessment Officer with the Department of Education NSW. These roles have honed her expertise in areas such as family preservation, out-of-home care, and multi-agency cooperation. Her experience also includes working as a Domestic Violence Specialist and contributing to crime prevention projects internationally.
With a Master of International Security Studies from Macquarie University and a Bachelor of Criminology from the University of the Andes, alongside certifications in intelligence analysis, casework development, and domestic violence response, Jackeline brings a strategic, informed, and empathetic approach to addressing complex family dynamics.
As the driving force behind this independent company, Jackeline is dedicated to providing impartial, reliable, and compassionate services. Through supervised family visits, secure transport, and comprehensive written reports.
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Integrity
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People
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Reliability
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Flexibility
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Safety
Our Team
Our mission
To deliver child-focused services that prioritise the wellbeing and comfort of children during challenging custody transitions. We understand the emotional complexities involved and are committed to creating a supportive environment that places the child at the center of every interaction.
To enhance the child’s experience, we provide thoughtful, practical measures such as refreshments and age-appropriate toys during transport, ensuring that each child feels valued and cared for. Additionally, we utilise advanced booking and scheduling software to streamline operations, allowing clients to easily manage appointments while minimising the risk of human error.
By combining a compassionate approach with innovative tools, our goal is to offer a seamless, reliable, and child-centered service that supports families through difficult times.